SÀIN creates footwear in small batches using handcrafted techniques and natural materials. We encourage customers to review all product details, sizing guidance, measurements, and fit notes carefully before placing an order.

SÀIN does not generally offer refunds for change of mind. Where customers are entitled to additional return or cancellation rights in their country or region, SÀIN will honour those rights.

Size & Fit Requests

SÀIN does not offer complimentary size exchanges.

If you require a different size, please contact contact@sainedit.world within 7 days of delivery with:

• your order number
• the style and size originally purchased
• the alternative size requested

Size and fit requests are reviewed individually and are subject to stock availability.

Depending on your location, product availability, and the circumstances of your request, our team will advise the available options.

Any alternative solution offered for a sizing or fit request is considered individually and may vary between orders.

Order Cancellations & Amendments

If you wish to cancel or amend an order, please contact contact@sainedit.world as soon as possible.

Once an order has entered fulfilment or has been dispatched, we may not be able to cancel it or make changes to the order details.

Where cancellation rights apply in your country or region, those rights will continue to apply.

Returns & Refunds

If you wish to request a return, please contact contact@sainedit.world before sending anything back to us.

Where a return is accepted, our team will provide the appropriate instructions and confirm any applicable costs before proceeding.

Approved refunds will be issued to the original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider.

Where a return is authorized, the parcel must be dispatched within 7 days of receiving the return instructions, unless otherwise agreed by SÀIN.

Condition of Returned Footwear

Where a return is accepted, footwear should be:

• unworn and unused beyond what is reasonably necessary to assess fit
• in its original condition
• returned with the original shoe box, dust bag, and packaging
• free from marks, scratches, scuffs, odours, or damage
• accompanied by proof of purchase

We strongly recommend trying your shoes on indoors on a clean, soft surface before wearing them outside.

Footwear that has been worn outdoors, damaged, altered, or excessively handled may not be eligible for a discretionary return or size request.

International Orders

Due to the cost and complexity of international logistics, SÀIN does not operate a standard international return-to-exchange process for sizing concerns.

If you require a different size, please contact our team within 7 days of delivery. We will review your request individually and advise which options are available.

Any shipping costs, duties, taxes, or other charges associated with an approved resolution will be communicated before proceeding.

Incorrect, Damaged or Faulty Orders

If you receive:

• a product different from the one ordered
• a size different from the one stated on your order confirmation
• an item damaged in transit
• an item with a suspected manufacturing fault

please contact contact@sainedit.world with your order number and clear photographs or video of the issue.

Please contact us as soon as possible, ideally within 48 hours of delivery, so our team can assess the issue promptly.

Our team will review the concern and arrange the appropriate resolution.

Please note that selecting an incorrect size at checkout is treated as a size and fit request, rather than an incorrect order.

Faults & Handmade Characteristics

Each SÀIN piece is handcrafted in small batches using natural materials.

Minor variations in characteristics such as:

• wood grain
• leather grain and texture
• colour
• natural markings
• grain patterns
• handcrafted finishing

may occur between individual pairs.

These variations are part of the character of a handcrafted product and are not, by themselves, considered manufacturing faults.

Sole & Wear Policy

Footwear showing signs of outdoor wear cannot generally be accepted for a discretionary size or fit request.

This includes visible wear or damage to:

• soles
• heels
• wooden components
• leather uppers
• straps
• footbeds
• linings

SÀIN reserves the right to decline discretionary returns or exchanges for products that have been worn outdoors, altered, damaged, improperly used, or excessively handled.

Shipping, Duties & Return Costs

Where shipping, return postage, duties, taxes, customs charges, or other costs apply to an approved request, these will be communicated before proceeding.

Original shipping charges are non-refundable for discretionary returns unless otherwise confirmed by SÀIN.

For customer-arranged returns, we recommend using a tracked and insured shipping service.

SÀIN cannot be responsible for parcels lost or damaged during a customer-arranged return shipment.

Promotional Purchases & Final Sale

The use of a promotional or discount code does not automatically make an item Final Sale, unless this is clearly stated at the time of purchase.

Products clearly identified as Final Sale are not eligible for discretionary returns or size exchanges.

This does not affect assistance available for products that arrive incorrect, damaged, or with a genuine manufacturing fault.

Unauthorized Returns

Please do not send products back to SÀIN without contacting us first and receiving return instructions.

Unauthorized returns may not be accepted.

Contact

For all sizing, return, exchange, cancellation, or product concerns, please contact:
contact@sainedit.world