SÀIN currently ships worldwide via DHL express.

Orders are typically delivered within 2-5 business days after dispatch. Please note that processing times may be slightly extended during launch periods, weekends, and public holidays.

TRACKING

Once your order has shipped, you will receive a tracking link via email.

We recommend monitoring your tracking information regularly, as some carriers may require additional information or collection from a local postal office or collection point.

DUTIES & TAXES

International orders may be subject to import duties, taxes, and customs charges imposed by the destination country.

These charges are not included in the product or shipping cost and remain the responsibility of the customer.

By placing an order with SÀIN, you acknowledge and accept any applicable duties or customs charges associated with your purchase.

DELIVERY TIMEFRAME

While we work closely with our shipping partners to ensure timely delivery, delivery timeframes are estimates only and cannot be guaranteed.

SÀIN is not responsible for delays caused by customs processing, carrier disruptions, weather events, or other circumstances outside of our control.

Customers are responsible for providing accurate shipping information at checkout. SÀIN cannot be held responsible for orders delayed, lost, or returned due to incorrect or incomplete delivery details.

REFUSED OR RETURNED PARCELS

If a parcel is refused, unclaimed, or returned to SÀIN, any shipping fees, customs charges, duties, or carrier costs incurred may be deducted from any store credit issued.

LOST PARCELS

If your parcel appears to be lost in transit, please contact contact@sainedit.world and we will work with the carrier to investigate the shipment.